Privacy questions answered
We collect your full name, email address, phone number, date of birth and address during signup. We also gather your chosen payment method (DANA, OVO, GoPay or QRIS account details) and game history once you start playing. This information is used to verify your identity and process deposits and withdrawals securely.
We retain your account data for the duration your account is active. After closure, we keep essential records (transaction history, identity proof) for the period required by local financial regulations, typically 5–7 years, then permanently delete the rest. Some anonymized gameplay data may be retained for analytics.
Yes. Live-table providers receive your session ID and device type to stream games securely. Payment processors access your DANA, OVO, GoPay or QRIS details only to process your transfer. We never share your account password, security questions, or full payment credentials. Third parties sign data-protection agreements with us.
We use session cookies to keep you logged in and remember your game preferences. Analytics cookies help us understand which games are used most and spot technical issues. We do not track you across other websites. You can disable cookies in your browser, but some platform features may not work smoothly without them.
Yes. Contact our support team via live chat or email with your account username and ask for a data-access request. We will compile your personal information, payment history and game records in a readable format and send it within ten business days, where local law permits.
Your DANA, OVO, GoPay or QRIS credentials are encrypted immediately and never stored in plain text on our servers. Deposits are processed through secure payment gateways. Withdrawals are verified by matching your requested destination to your registered account, then sent directly to that method.
Change your password immediately and contact our live chat team. Do not share your login details or security code with anyone. Our fraud team will review your account activity, flag suspicious withdrawals, and help you secure your session. We can also reset your account if needed.
